How do I resolve login and access issues with the UKG system?

Resolving login and access issues

January 21, 2026

Understanding Access Codes

To access the UKG system, you may need a Company Access Code during the login process. The access code for Swing Education is:

Company Access Code: SWINGEDUC.

This code is essential for verifying your association with Swing Education and enables secure login to your account.

Troubleshooting Login Issues

If you are unable to access the UKG app for reasons beyond an expired access code—such as issues with your username, password, or navigation—support is available through UKG’s Employee Engagement Center (EEC).

• Contact Details for the EEC: Call (888) 462-3375
• Hours of Operation: Monday through Friday, 5:30 a.m. to 5:30 p.m. PST

For account lockouts due to incorrect security answers, reach out to the EEC to reset your credentials. Ensure all login credentials, such as your username and access codes, are verified before contacting support.

The EEC can assist with:

• Password resets
• Direct deposit information
• Withholding status questions
• Guidance on downloading important files and documents (e.g., tax forms, pay statements)
• Navigation tips for the UKG Pro site and mobile app

Be sure to provide any necessary details when you contact them to expedite the resolution of your issue.

By following these steps, most login and access issues with the UKG system can be resolved efficiently. If you encounter difficulties not covered in this guide, contacting UKG Support or your administrator is recommended.

FAQ

Where can I find my W-2 tax form on UKG?

Your W-2 tax form will be made available to you in UKG by Jan 31st of the new year. In UKG, go to your payments tab, taxes, tax documents. Exacts steps are outlined in how W-2 Tax guide.