# Tips when the assignment or sub role is unclear

Ideas for what to do during an active request if you're unsure.

October 23, 2025

## Table of contents
- [Lesson Plans](https://support.swingeducation.com/en/articles/11120192-tips-when-the-assignment-or-sub-role-is-unclear#h_01JQSFATJCD68PMY9SDEJFQ0ZY)
- [How do I reach the school's point of contact?](https://support.swingeducation.com/en/articles/11120192-tips-when-the-assignment-or-sub-role-is-unclear#h_01J2A8QGY4TC7ZJYTG46PXSAM1)
- [Real Situations to Prepare For:](https://support.swingeducation.com/en/articles/11120192-tips-when-the-assignment-or-sub-role-is-unclear#h_4e31343a65)

As a sub, you may encounter varying levels of organization across schools. If you're ever unsure about your duties:

- **Do not leave campus** until officially dismissed by your point of contact or an administrator—they may reassign you during the day.
- **Always supervise students** unless they’ve been officially dismissed or you're relieved by a verified staff member.
- **If you can’t find your point of contact**, follow the school’s check-in procedure as best as possible, and contact **[Swing Support](https://support.swingeducation.com/)** if needed.
- **As long as the request is still active and the school didn't cancel with a 24 hour notice or within 30 minutes after you accepted the request,** you'll be paid for any time spent working.

## Lesson Plans

We know some schools may not readily have lesson plans available. Not to worry as Swing also has a Sub Plan AI Generator that can help when you're in a pinch. Just enter the details and let AI do the rest: **[SubPlan.ai](https://start.swingeducation.com/lesson-plan-generator)**.

## How do I reach the school's point of contact?

Each request includes a point of contact listed by the school. Swing does not manage or verify info on the sub request, so please reach out to the listed contact for expectations or clarifications.

## Real Situations to Prepare For:

- No one answers at the front office—take a time-stamped photo as proof of arrival.
- Two subs arrive for the same job—you may be sent home but will still be paid.
- You’re told to wait and then left without direction—don’t leave students unattended.
- You think you’re done early, but no one confirms—wait until officially dismissed.
- Another teacher says you’re no longer needed—don’t leave until you verify with admin.